Train a helpdesk agent on your real ticket queue.
Simulate diagnostic scenarios — password resets, VPN issues, software installation, permission requests. Train your agent to use the right tools, consult the knowledge base, and escalate when needed. Deploy when it passes.
Your helpdesk agent handles a full ticket queue.
Password resets, VPN issues, software installation, permission requests. Your helpdesk agent must use diagnostic tools correctly, consult the knowledge base, and escalate when appropriate. Every dimension scored independently.
Corporate IT Helpdesk
Fewer misdiagnoses after every training cycle.
Each iteration sharpens how the agent selects diagnostic tools, interprets error codes, and decides when to escalate. Train on your actual ticket history and knowledge base. See the score delta for every change.
Only agents that pass diagnostic benchmarks handle tickets.
Set promotion gates on diagnostic accuracy and resolution quality. Agents that can't correctly triage VPN issues or follow KB procedures stay in training. Every version tracked with full rollback.
Resolution quality drops — retraining fires.
Live certification on diagnostic accuracy, resolution quality, and escalation precision. When new ticket types appear or KB changes cause drift, alerts fire instantly and retraining triggers.
Helpdesk agents that resolve tickets correctly.
Diagnostic accuracy, tool usage, and escalation quality — scored and improved continuously.